Refund and Returns Policy

1. Eligibility for Returns

1. Item Condition: Your item must be unused, in the same condition you received it, and in its original packaging.
2. Time Limit: You can request a return within 7 days from the date you received the product.
3. Proof of Purchase: You must show a valid receipt or order confirmation.

2. Requesting a Return

1. Contact Us: Email us at support@fitsquad.pk or use the contact form on our website. Please include your order number and details of the item you want to return.
2. Wait for Approval: We will review your request. If your return is approved, we will send you a return authorization and instructions on how to ship the product back to us.

3. Return Shipping

1. Shipping Costs: You are responsible for paying the shipping costs for returning your item, unless we made a mistake with your order or the product arrived damaged.
2. Safe Packaging: Please pack the item well to avoid damage during shipping. We are not responsible for items damaged or lost in return shipping.

4. Refunds

1. Inspection: Once we receive your returned item, we will inspect it. We will let you know if the refund is approved or rejected.
2. Refund Method: If approved, we will process your refund to your original payment method. Depending on your bank, it may take a few business days to see the credit in your account.
3. Partial Refunds: In some cases, we may approve partial refunds if the product is not returned in its original condition.

5. Exchanges

If you received a faulty or damaged product and want an exchange, let us know as soon as possible. We will try our best to replace it with a new one, depending on stock availability.

6. Exception

1. Sale Items: Products sold at a discount may not be eligible for refunds or returns unless they are damaged or defective.
2. Health and Personal Care: Items like supplements or personal care products must be sealed to be eligible for return.

7. Contact Us

If you have questions about our Refund and Returns Policy, please reach out:

• Email: support@fitsquad.pk

We are here to help you have a great shopping experience. If something goes wrong with your order, let us know so we can fix it.

Last Updated: 1 Jan 2025